Archive for the workflow Category

Once Again Adobe

Posted in Adobe, Art, • Wood Dickinson Sites, Computers, Fine Art Photography, Photo Editing, Photography, software, workflow with tags , , , , , , , , on 03/09/2016 by wooddickinson

100 in 365 version 2.0

I don’t mean to complain but Adobe can be a major pain in the ass. I’m an Adobe Creative Cloud member and rely on Lightroom and Photoshop a lot. I also use Audition and Premiere when I’m not using Logic Pro and Final Cut Pro. To be truthful I like the Adobe audio and video products but find Apple’s to be more conducive to creative flow. Logic works very well with my PreSonus control surface and I’ve never been able to get Audition to do the same.

I do create short teasers for both possible film projects and writing projects. I post them to YouTube and add them to my different websites. As for photography I’m pretty much married to Lightroom and Photoshop but also use a range of additional products like On1 Photo 10, the DxO Pro X suite, several Alien Skins filters and so on as ways to shorten my editing time. I spend on average two hours editing per photo that I post to my Adobe professional portfolio site now at http://wood.myportfolio.com/projects.

Now on to the issues, recently my Creative Cloud App stopped working. I could no longer download the software or the updates! I tried all the usual uninstall/install stuff Adobe says to do along with some special software that is supposed to fix these problems. Nothing worked. So, once again I’m paying for a service that I can no longer use. I called Adobe tech support and spent an hour on the phone with a woman from India that I could barley understand. It was obvious she was just a help desk kind of person and had no idea how to think beyond the instruction manuals she was reading from. Neither would she vary from the “Adobe Protocol” for support phone calls. After an hour she just gave up. Gave me a case number and said someone would call me within 24 hours.

Needless to say that didn’t happen but after a few days I did get a call from someone. They left messages and after several days and multiple misses I was able to be available for their phone call. You’d think they’d give me a number to call so I could make contact when I was available (not working) but no.

Another hour on the phone without a solution but at least I could understand this fellow and he did seem to know the systems and software much better. Another call back later and another hour on the phone I finally got the problem fixed BUT I had to download and reinstall all my Adobe software. That was an all day project.

While on these calls Adobe ran a program so they could control my computer remotely. The first woman I worked with was very poor at using this software and kept moving the pointer around putting my computer to sleep or ending the programs she was trying to run. I got to where I’d jump in to “save” her from the time consuming mistakes.

Upside. I did write a letter to Adobe corporate office after my first support call complaining about all this. demanded a year of Creative Cloud for free. I got the obviously stipulated 3 months of free service which I guess is better than none. Remember this. Demand free service when you have a failure of this nature. Really, it isn’t so free since I couldn’t install updates for about two months. It’s the very least they can do and really three months isn’t enough in my book.

Adobe could do a few things to improve on their service. First, have the people who I will talk to trained and ready to speak clear and understandable English. It’s just a common courtesy and nothing against any ethnic group. Put on your best public face I say and remove all barriers to customer satisfaction. Second, don’t make me demand free service, offer it up front again as a common courtesy to professionals using your product.

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To remind you Adobe’s Vision and Mission are below. I used this company in a lecture I gave on corporate ethics last year.

Vision Statement: To revolutionize how the world engages with ideas and information.

Mission Statement:

Adobe’s mission is to be the premier provider of products and services in the information age for professional publishing solutions, business publishing solutions, document solutions, and digital imaging solutions in the company’s addressed market segments while: achieving and maintaining an above-average return on investment for shareholders measured in terms of return on equity, earnings per share, revenue growth, and operating profit; maintaining or achieving the number one or two position in addressed market segments in terms of market share, customer satisfaction, revenue generation, product margin, product functionality, and technological leadership; treating all employees with respect and rewarding both group and individual performance that exceeds commitments and expectations; being a good corporate citizen in the local and national locations where the company produces, sells, and services its products.

 

 

An Example

Posted in Art, • Wood Dickinson Sites, Black and White, Buildings, Color, Fine Art Photography, New York City, Photo Editing, Photography, software, workflow with tags , , , , , , , , , , on 07/19/2014 by wooddickinson

I worked on a photo I took in New York City back in 2009. Th image was shot using a Leica M8 digital range finder camera. It was so dark in this entrance to the building that I had to use the highest ISO the camera has. That means noise in the negative. In the film days it meant grain in the negative. All about the same problem.

I tried to salvage the photo by turning it to Black & White but as you can see it didn’t help much.

Now just 5 years later the tools have evolved (along with my skills) to the point that I decided to take another try at it. Using a combination of Lightroom adjustments plus Photoshop retouching with Topaz Clean, Topaz DeNoise and DxO Optics 9 I was able to clean up the noise while keeping image detail. I used Optics 9 to true up the wall and improve the composition.

Then back in Lightroom I turned the image into B&W for final output. All told, two hours to create a greatly improved photograph. I have put the original color capture here along with my original try at a B&W image (2009). The last photograph is the 2014 final version. What can I say?

Original Capture

    Original Capture

 

 

 

 

 

 

 

 

 

 

2009 Try

    2009 Try

2014 Final

2014 Final

 

 

 

 

 

 

 

 

 

 

 

Hey Photographers!

Posted in Abstract, Art, • Wood Dickinson Sites, Black and White, Clouds, Color, Earth, Fine Art Photography, HDR, Holga, Photo Editing, Photography, Shutterbug, software, Sunsets, workflow with tags , , , , , , , , , , , , , on 03/11/2014 by wooddickinson

• For a Limited Time •

You can receive $50 off the entire bundle of onOne Software.

You just need to own any of these competitive programs –

Nik, Topaz, or Alien Skin.

– Follow this LINK

I love Perfect Photo Suite 8 and use it all the time. It is an integral part of my workflow. To be fair, I also use Nik, Topaz and other secret type stuff as well. I love Nik’s  U Point® technology. It allows me to be very detailed in my work. Anyway this bundle is a great deal. The bundle is normally $179.95 but now you can get nine major editing tools for only $129.95. It’s a real a bargain.

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